SAFETY INFORMATION FOR OWNERS OF SUN ODYSSEY 410, 440 AND 490
EQUIPPED WITH SLEIPNER-SIDEPOWER RETRACTABLE BOW THRUSTER MODELS BUILT BETWEEN 2020 AND 2022
Because safety is Jeanneau top priority, we reinforce the bonding of Sleipner-Sidepower retractable bow thruster modules in the hulls of Sun Odyssey 410, 440 and 490 equipped with this option and produced between 2020 and 2022.
In this section, we guide you to make this mandatory change in the best conditions, free of charge.
Status update as of July 2, 2024:
Since April 2023, all concerned boats’ owners have been contacted.
Almost all upgrade operations have been conducted.
IMPORTANT SAFETY INFORMATION
Why this page?
As a precautionary measure, Jeanneau launched a recall campaign in March 2023 to reinforce the bonding of Sleipner-Sidepower retractable bow thruster modules in the hulls of Sun Odyssey 410, 440 and 490 equipped with this option and produced in 2020, 2021 and 2022.
Because the safety of our boats is an absolute priority, we have decided to reinforce the thruster flange on these hulls to prevent the occurrence of seepage.
You will find in this section information and support to help you quickly engage necessary action and answer your questions.
If your boat is concerned and pending the recovery to be carried out as soon as possible, it is necessary to:
- Inspect the thruster area for water or signs of water ingress,
- Check for the presence of water when the thruster is retracted. In case of detection, it is essential to make sure that the thruster is closed and then to disconnect the thruster.
In any case, it is necessary to stop using the boat and to contact your dealer to carry out this reinforcement as soon as possible.
We thank you for your cooperation and apologize for any inconvenience caused. Please be assured that your safety is our top priority.
Your Jeanneau Team
MY CHECK-UP
Is my Sun Odyssey concerned?
This recall campaign concerns the Sun Odyssey 410, 440 and 490 equipped with Sleipner-Sidepower retractable bow thruster modules and produced in 2020, 2021 and 2022.
To check if your boat is concerned, please quickly contact:
- The dealer from whom you bought your boat as soon as possible (click here to find your dealer)
- Jeanneau Customer Service by e-mail: info@jeanneau.fr
WHAT TO DO?
Guidelines & instructions
The list of affected hull numbers has been transmitted to our dealers, so that they can contact the owners and organize this operation.
- If you have not been contacted, you can check if you are concerned by this recall.
- If your boat is concerned, please promptly contact your dealer to arrange a date for an intervention as soon as possible.
As a part of your warranty, this operation is fully covered by Jeanneau and free of charge for you.
As a precautionary measure, we would also like to advise you that you must stop using the boat until this reinforcement has been carried out.
While waiting for this operation to be carried out as soon as possible, it is necessary to:
- Inspect the thruster area for water or signs of water ingress,
- Check for the presence of water when the thruster is retracted. In case of detection, it is essential to ensure that the thruster is closed and then to disconnect the thruster, to stop using the boat and to contact your dealer to carry out this reinforcement as soon as possible.
DOWNLOAD DETAILED INSTRUCTIONS
In case you would have any questions or concern, please contact your dealer or our customer service.
NEED HELP?
Contacts
Our teams at Jeanneau and our network of exclusive dealers are here to assist you.
- To contact the dealer from whom you bought your boat (list of dealers)
- To contact Jeanneau Customer Service: info@Jeanneau.fr
MY QUESTIONS
- The list of affected hull numbers has been transmitted to our dealers, so that they can contact the owners and organize this operation.
- If you have not been contacted, please visit the Check-Up section to verify if your Sun Odyssey is affected.
- Your dealer will propose you a date for an intervention to reinforce the bonding of the retractable bow thruster modules, which will prevent the occurrence of seepage.
- This intervention is part of your warranty and is fully covered by Jeanneau.
- As a precautionary measure, and pending the recovery that should be carried out as soon as possible, it is necessary to:
- Inspect the thruster area for water or signs of water ingress,
- Check for the presence of water when the thruster is retracted. In case of detection, it is essential to make sure that the thruster is closed and then to disconnect the thruster, to stop using the boat and to contact your dealer to carry out this reinforcement as soon as possible.
- We would also like to advise you that you should reach as soon as possible the boatyard agreed with your dealer and stop using the boat until this reinforcement has been carried out.
- If your boat has been identified as one of those targeted by this recall campaign, yes.
- We decided to initiate this recall campaign as a precautionary measure and because the safety of our boats is a top priority.
- As a precautionary measure, and pending the recovery that should be carried out as soon as possible, it is necessary to:
- Inspect the thruster area for water or signs of water ingress,
- Check for the presence of water when the thruster is retracted. In case of detection, it is essential to make sure that the thruster is closed and then to disconnect the thruster, to stop using the boat and to contact your dealer to carry out this reinforcement as soon as possible.
- We would also like to advise you that you must stop using the boat until this reinforcement has been carried out.
- If you detect water in the area of the thruster when it is retracted, it is essential to cut off the thruster, stop all sailing and contact your dealer to have it reinforced as soon as possible.
- This operation is part of your boat's warranty and must be carried out or supervised by your Jeanneau dealer who received a methodology developed and validated by our technical department.
- Only your Jeanneau dealer will be able to give you this information: the time required to manage your boat depends on the shipyard's availability, since the boat must be out of the water, as well as on the availability of the Jeanneau dealer's technical teams.
- The intervention lasts less than half a day, including the drying time, but only your dealer can give you this precision: the time depends both on the shipyard's availability, since the boat must be out of the water, and on the availability of the Jeanneau dealer's team.
- This recall campaign is part of your boat's warranty, and is therefore entirely covered by Jeanneau, for haul-out, parts and labor.
- This recall campaign concerns the Sun Odyssey 410, 440 and 490 equipped with Sleipner-Sidepower retractable bow thruster modules produced in 2020, 2021 and 2022, including the boat you mention.
- No other Sun Odyssey models are concerned.